Cancellations and Refund Policies

1. Bookings, Cancellations and Refund Policies

 

●      Booking Policy

 

1. While making a booking, the total price displayed on your website is inclusive of all taxes and convenience fees applicable by the government.
2. While issuing flight tickets, if Air fares increase because of airlines, any server error, or because of payment gateway then flynio has the right to cancel your tickets and the cancellation charges will be applicable. You can contact flynio to avoid any discomfort regarding the fare difference charges which need to be paid to flynio planners.
3. Prior to the confirmation of your entire booking services, you need to complete your payment status before we issue the ticket.
4. If you want flynio to issue tickets for infants, their age must be less than two years. Make sure that while checking in, you have valid documents representing your age and not to forget there must be an adult accompanied with an infant who should be at least 18 years old. You cannot issue tickets for more than one infant per adult. To avail infant benefits, the age of infant must be under 24 months. If the age of the infant is 24 months or more than that, then you have to separately book the ticket for your child.
5. Your child must be 2 to 12 years old to get issued their tickets by flynio. You must carry valid age proof documents while checking in. Don’t forget, your child must be accompanied by an adult who should be at least 18 years old.
6. Any tickets or bookings issued to customers or travellers shall fall under the governance of airlines/suppliers terms and conditions.
7. If flights get delayed or cancelled by airlines itself then Flynio will not be responsible for the same.
8. If your tickets get cancelled by the airline's website, office or call centre, then customers have to inform flynio to get their refund initiated. Understand, flynio does not receive any alerts from airlines if your tickets have been cancelled or been delayed.

 

●      Cancellation policy

 

Any booking made on flynio, falls under the category of cancellation policy where charges are applicable by the airlines depending on the flight and booking class, which may vary.

 

As it’s cancellation service charges, Flynio charges a minor amount of ₹300 Per person on its domestic air tickets and for international air tickets cancellation fees depends on the ticket amount and route.

 

Any insurance made along with flight bookings are non-refundable.

 

Convenience fees added to the booking are non-refundable.

 

Depending on the specific airline's policies, mostly tickets booked are non-refundable.

 

Pre-purchased tickets and advance tickets are also non-refundable.

 

You can initiate the cancellation process by either sending us an email mentioning your PNR and other booking details or by visiting My booking section online.

 

It is suggested to contact airlines directly instead of contacting flynio if you want to cancel your tickets 24 hours prior to your journey. You can later send the cancellation request to us by writing us an email or by requesting us on our website for your refund.

 

If your tickets get cancelled directly by airlines then your refund will be processed after the post-deductions of airline charges for cancellations which includes service charges as well. Once we receive a request at flynio subject to the cancellation of your flight tickets, we will initiate your refund ASAP.

 

Note:- convenience fees are non-refundable even at the time of refund policy.

 

●      Refund Policy

 

Once flynio receives the request for cancellation of the ticket via email or on my bookings section, whether it is done by a customer, a travel agent or a corporate company, we will process the refund.

 

Any refund will only be initiated to the customer's mode of payment after receiving the amount from airlines.

 

Following the guidelines of banking procedures, refunding the amount made by credit card will be initiated within 72 hours while it may take the time of 7 days to initiate the refund for net banking transactions.

 

Once the amount is left in the wallet after booking tickets, the remaining amount cannot be transferred to your bank account but can be used for future flynio bookings.

 

In case where the airlines or hotel pauses its  operations or declare themselves bankrupt, in such cases flynio shall not be liable to pay any refunds.

 

Flynio will not be responsible for the refund of the customers or any clients as promised at the time of bookings if in case the airlines or the hotels collapsed.